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Privacy Policy

1. About RM Digital
RM Digital is a remote-first Australian digital marketing agency helping brands grow through strategic performance marketing, data-driven content, and digital transformation. We work with startups, SMEs, and enterprise clients across Australia and globally.
 

2. What Information We Collect

We collect both personal and non-personal information as part of delivering our services.

Personal Information

Examples include:

  • Full name

  • Email address

  • Phone number

  • Job title

  • Business details

  • Payment or billing information

  • Information shared in consultations, email correspondence, or web forms

Usage Data & Website Analytics

We may collect technical and usage data via:

  • Cookies

  • IP addresses

  • Device type and browser information

  • Site behaviour (e.g. page views, clicks, session durations)
     

3. How We Collect Your Information

We collect your information:

  • Directly when you contact us via our website, email, or social platforms

  • When you subscribe to newsletters or download lead magnets

  • During client onboarding or project briefing

  • When you apply for a job or internship

  • Via third-party tools used for analytics, forms, or advertising (e.g. Google Analytics, Meta Ads Manager, etc.)
     

4. Why We Collect Your Information

We collect your information for purposes such as:

  • Providing and managing our services

  • Responding to inquiries and quote requests

  • Improving website experience and marketing performance

  • Processing payments and invoicing

  • Sending promotional updates (with your consent)

  • Reviewing employment or internship applications

We will only use your personal information for the purpose for which it was collected unless you have consented otherwise, or where required or authorised by law.
 

5. Disclosure of Personal Information

We may disclose your personal information:

  • To trusted third-party service providers (e.g., web hosts, CRM platforms, analytics tools) strictly for business operations

  • To legal or regulatory authorities if required by law

  • In the event of a business transfer, merger, or acquisition

Your information will never be sold, rented, or shared with unauthorised parties.
 

6. Cross-border Disclosure

While our operations are based in Australia, some of our third-party providers (e.g., cloud services or marketing tools) may be located outside Australia. When we transfer your personal data overseas, we ensure appropriate safeguards are in place to comply with Australian privacy standards.
 

7. Storage and Security

We take reasonable steps to ensure your personal information is:

  • Protected against unauthorised access, disclosure, or modification

  • Stored securely using encryption, firewalls, and secure platforms

  • Only accessible by authorised personnel

We retain data only as long as necessary for business or legal purposes.
 

8. Access and Correction

You may request access to your personal information at any time by contacting us. We will respond within a reasonable timeframe, typically within 30 days.

If you believe any information we hold is incorrect, please let us know and we’ll take steps to correct it promptly.
 

9. Direct Marketing and Your Rights

With your consent, we may send you marketing emails, newsletters, or updates about our services. You can opt-out at any time via:

  • The “unsubscribe” link in emails

  • By contacting us directly

We do not send unsolicited marketing communications.
 

10. Use of Cookies

Our website uses cookies to:

  • Improve your browsing experience

  • Analyse website traffic and performance

  • Enable remarketing or personalised ads

You can control cookie settings through your browser preferences. Blocking cookies may affect website functionality.
 

11. Third-Party Websites

Our site may contain links to external websites. RM Digital is not responsible for the privacy practices of third-party sites. We recommend reviewing their policies before submitting personal information.
 

12. Changes to This Policy

We may update this Privacy Policy from time to time. When changes are made, we will revise the "Last updated" date above. We encourage you to review the policy periodically.
 

13. Contact Us

If you have any questions, complaints, or feedback regarding your privacy or this policy, please contact us:

Privacy Officer

RM Digital

✉ enquiry@rmdigital.com

🌐 www.rmdigital.com

We take privacy concerns seriously and will respond promptly in accordance with the Privacy Act.

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